npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Generation Services is a key growth area within the I&C Pillar, providing a route to market for independent generators to sell their generated electricity and environmental certificates. The business contributes c25% of overall I&C EBITA and is expected to grow by c20% per annum, driven by significant market growth in line with the UK’s net zero target.

The Generation Services Settlements Manager is accountable for the production of complex export power and renewable certificate statements, processing export invoices and managing environmental certificates, including ROCs and REGOs, in line with Route to Market agreements and customer contracts. The role also has full accountability for I&C Fuel Mix Disclosure submissions, certificate redemptions and annual audits. The post holder will lead the maintenance, development and automation of billing and settlement processes supporting complex electricity products, including embedded benefits, ROCs, REGOs and netting arrangements. This requires a detailed understanding of product terms, customer contracts and settlements, using this knowledge to influence product development, strengthen controls and improve risk-adjusted returns. They will also ensure accurate delivery of statements, self-billing documents, invoice receipts and payments, supporting accurate margin, cost and revenue reporting.

This is a senior team management role requiring strong stakeholder management across I&C Commercial Operations, Finance, Sales and Regulation, alongside detailed knowledge of Generation Services commercial and financial processes. The post holder will lead the entire Operational Settlements Team, with accountability for workflow, settlement SLAs, customer service and query management. They will also drive talent development and a high-performing, highly engaged culture through robust performance management.

• Own the control and governance framework for the £1bn p.a. Generation Services business, covering statements, self-billing documents and invoice production for power products and environmental certificates. Ensure DOA authorisation, risk mitigation and the retail risk appetite framework are consistently applied. The business is expected to grow by c20% per annum.
• Lead the development of Settlements capability, ensuring the team can understand and interpret complex contract and product structures, with processes, systems and SLAs that strengthen controls, manage risk and support efficient settlement. This will protect gross margin throughout the contract lifecycle and contribute to delivery of business plan EBITA, in line with the operational excellence strategy and planned business growth.
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Accountable for ensuring appropriate control in place to manage the entire £1bn p.a. Generation Services business statement, self-billing documents and invoice production for power related products and environmental certificates ensuring DOA authorisation is adhered to and that effective risk mitigation is in place. The scale of this business is expected to increase by c20% per annum over the next few years.

Through clear leadership, develop and deliver a capability within the Settlements Team to understand and interpret complex contract and product structures ensuring that processes, systems and SLAs are developed, that improve on control procedures, and that support the efficient production of statements, self-billing documents and invoices whilst recognising and mitigating the risk involved. This will protect gross margin through the contract lifecycle and contribute delivery of the business plan EBITA.

This Settlement Team development will be in line with the operational excellence strategic plans directed by the Generation Services Operations Manager and must be fit for purpose for a business expected to grow by c20% per annum.

Accountable for ensuring statements, self-billing documents and invoices and associated reports are managed in a robust and controlled governance framework ensuring sufficient control and mitigation of risk. To ensure commercial risks are understood, mitigated and managed within the retail risk appetite framework.

Guide finance in understanding the complex commercial risks associated with Generation Services contracts supplying revenue, cost, provision and liability reporting along with detailed margin information to ensure the Generation Services P&L is understood by the Generation Services senior management team.

Working closely with the I&C Finance Management Team, ensure Generation Services statements and invoices can be reconciled in finance systems supporting accurate reporting of Generation Services margin.

Influence strategic and tactical development of I&C products to ensure the ability to optimise commercial value i

• Excellent advanced IT skills, including the MS Office suite, particularly Excel, VBA and statistical packages.

• Strong knowledge of internal risk policies, procedures and corporate risk directives.

• Demonstrated ability to translate theoretical knowledge into practical, real-world situations and articulate complex issues clearly, concisely and compellingly to Director and Board level stakeholders within our customer base.

• Results-oriented, with the ability to meet tight deadlines and provide clear, concise feedback and reporting to senior management.

• Able to thrive in a challenging environment, effectively managing workload and directing a team while balancing complex and competing demands.

• A numerate or IS/Business-related degree is desirable, for example in Finance, Maths, Economics or Business Systems.