As the Head of Digital Technology Security & Operations, you will lead the delivery of cyber security, service management, and colleague experience technology services across E.ON UK. Reporting to the Director of Common Digital Services, you will be responsible for ensuring operational excellence, driving service performance, and delivering technology services that support the UK business strategy while aligning with UK and Group Digital Technology objectives. Working across a complex, multi-sourced environment, you will build strong partnerships with internal and external stakeholders to deliver secure, reliable, and customer-focused technology services.

Key responsibilities:

• Lead the operational delivery of cyber security, service management, and colleague experience technology services across E.ON UK.
• Ensure services are delivered against agreed performance measures, KPIs, and regulatory requirements.
• Drive a market-leading colleague and customer experience across E.ON UK's technology platforms and systems.
• Lead UK engagement on Group-led technology and infrastructure initiatives, ensuring alignment with business priorities.
• Develop and implement the UK service strategy, including service design, transition, and operations, in line with Group policies and best practice.
• Collaborate with technology, platform, engineering, cyber security, data, and AI teams to deliver secure and resilient services.
• Promote modern, sustainable technology architectures and continuous improvement across operational services.
• Provide leadership across a complex matrix of internal and external delivery partners, ensuring accountability and high performance.
• Ensure compliance with UK regulatory requirements, key IT controls, and cyber security standards.

The HO DT Security & Operations will report directly to the Director of Common Digital Services.

The HO DT Security & Operations will be accountable for providing cyber security, service management and colleague experience technology services into E.ON UK .

They are accountable for delivering all services in accordance with agreed measures and metrics to deliver the UK Business strategy, aligned to UK DT and Group DT strategic requirements.

• Accountable for ensuring the operational performance of cyber security, service management and colleague experience technology services into E.ON UK.
• Responsible for ensuring that all parties internal and external in a complex multi sourced / matrix environment work to UK business targets and KPIs.
• Accountable for ensuring a market leading colleague and customer experience across all E.ON UK technology platforms and systems.
• Lead from the UK on all EDT led Technology and Infrastructure initiatives which provide cyber security, service management and colleague experience technology services into the E.ON UK business.
• Work collaboratively and pro-actively with EDT Technology, Platform and IT to ensure strategies are aligned, evaluated and impact assessed in line with E.ON UK Business Strategy objectives.
• Design and implement the E.ON UK service strategy (service design, transition and service operations framework) in accordance to Functional Policy 11 which provides clear ways of working across Group and E.ON /UK Central thereby ensuring delivery of all associated success measures KPIs/iNPS/NPS.
• Ensure clear accountability and lead on behalf of the UK, working in close collaboration with ISO led cyber security, engineering, data and AI controls, UK Key IT controls and UK regulatory requirements.

Actively pursue a programme of stay current and ‘modern architecture’ when maintaining cyber security, service management and colleague experience technology services, ensuring ‘sustainable value’.

• Extensive experience delivering cyber security, service management, and technology operations services within a complex, multi-sourced and matrixed organisation.
• Strong background in technical infrastructure, enterprise architecture, digital platforms, or service operations, with proven experience leading complex technology environments.
• Demonstrable experience driving continuous service improvement, delivering against business KPIs, service metrics, and customer experience objectives.
• Strong understanding of service management methodologies, including ITIL and DevOps practices, with experience embedding new and transformed services into operational environments.
• Proven ability to lead and motivate multidisciplinary teams, including through matrix structures and remote/offshore delivery models.
• Experience managing complex technology change and transformation, with the ability to balance strategic objectives with operational delivery.
• Strong stakeholder management skills, with the ability to translate complex technical concepts into clear business outcomes.
• Experience managing third-party suppliers and strategic partners, ensuring delivery against commercial agreements, security standards, and service expectations