Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers - this is your opportunity to join a dynamic customer focussed team as a Customer Service Advisor.

Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.

Due to the complexity of Heat Networks, the role will be fully office based for a minimum of 3-6 months. Once you’re fully trained you have the option to work from home 2 days a week and we’ll provide you with all the equipment you’ll need.

We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, the closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!

What we need from you

Do You:

• Love going above and beyond to help customers?
• Thrive on solving complex problems?
• Excel in a challenging working environment?
• Remain calm under pressure?
• Get motivated by the freedom to make decisions?
• Want to build a culture in which everyone can be 100% themselves?
• Enjoy being part of a team that is more like a family?
• Like owning issues end to end?
• Want to be more involved in green solutions in a growing sector
• Build and maintain lasting relationships with variety of stakeholders such as field engineers
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• Excellent communication, interpersonal and influencing skills with the ability to deal effectively and confidently with customers and internal and external stakeholders across multiple communication channels.
• Organising and managing own workload effectively to ensure timely resolution of cases.
• Problem solving skills to turn complex queries into positive outcomes for customers and the business.
• Positive attitude with drive to do the right thing for our customers.
• Ability to Identify process improvement and suggest better ways of working.
• Ability to remain calm and adaptable while managing changing priorities and working under pressure.

It would be great if you had

• An innovative approach, driving imaginative solutions to problems and capable of challenging conventional business thinking
• Good knowledge of Junifer
• District heating knowledge
• Working knowledge of AWS