EMC Customer Support Manager
- E.ON Control Solutions
- On-Site, Permanent contract
- Full time
E.ON Control Solutions
E.ON Control Solutions are looking for individuals who want to be part of an industry leading company with aspirations of future growth. We recognise that our staff will be the main driver in allowing us to reach our goals. We recognise the importance of a highly motivated, dynamic and skilled workforce who can provide excellence in all aspects of the BEMS Industry. Here are our current vacancies.
Whilst the listed vacancies below may not be the perfect fit for you, we are always looking to recruit high quality professionals from the BEMS industry. If you are a Sales Professional, Project Manager, Commissioning, Design or Service Engineer who wants to join a business at the forefront of the industry, why not get in touch. Send us your CV, along with a covering letter giving details of your experience and aspirations, to careers@eon-controls.com and we’ll be in touch.
EMC Customer Support Manager
Job description
Join our EMC Team based out of our Glasgow regional office.
Reporting to the EMC Operations Manager, you will lead and manage a team of Customer support technicians delivering the required services to the EMC customers as well as innovating new ways of working across all EMC work streams.
Working within the EMC Customer Operations department, and as part of the leadership team, you will ensure that the resourcing levels are set correctly across all work streams and that the work is delivered on time and to the highest standard.
It will be your responsibility to plan and co-ordinate the EMC customer support services and work programmes and, where conflicts arise, present plans back to the business around possible scenarios for solutions.
The customer support services team will be measured by a set of KPIs which you will have input into to ensure these evolve with the business’s evolution and customer requirements.
Main duties & Responsibilities
· Management and prioritisation of EMC customer support services workload across the EMC and their customers.
· Innovation and development of existing and new EMC customer support services
· Staff support, training and development
· Holiday and Sickness Approval
· Annual and Probationary staff appraisals
· Attend customer meetings at the client’s request where possible to represent EON EMC
· In addition:
· Produce project implementation programmes for customer support works and ensure timeframes are met.
· Liaise with customer representatives and teams to build relationships and trust in our services
· Form part of the OOH escalation support network for the EMC staff
· Above all, you will possess a flexible can-do attitude, ensuring that service to EON customers is always delivered to the highest possible standard, being at the forefront of your thinking
Specific Job Knowledge & Skills & Experience
Technical
· Good BMS systems knowledge
· Good HVAC systems knowledge
· Strong PC skills (in particular excellent Excel skills)
· Project Management
· Knowledge of existing EMC support systems (desirable)
Management
· Excellent customer communication skills (i.e. verbally and commercially)
· Have a responsible and can-do attitude
· Ability to prioritise workload
· Good at planning ahead
· Remain calm under pressure
· Decision-making abilities
· Time Management
· Authoritative but tactful with it
· Accurate record keeping
· Flexible and adaptable to change and continual improvement
KPIS
· Delivery of EMC customer services
· Management of Systems, Processes and procedures
· Staff Support – Development & training
· Resource and workload management
· Internal E.ON department communication & co-ordination
This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS health & safety policies and procedures.
What else you should know:
- Type of contract:
- Permanent contract
- Employment type:
- Full time
- Work Model:
- On-Site
- Company:
- E.ON Control Solutions
- Job number:
- M0228
- Application deadline:
- 30/10/2026
Data protection
Additional information can be found here.
Any questions?
The deadline to apply for this position is: 30/10/2026
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Application via e-mail
Send us your application via e-mail, and we will review it promptly. The application process takes approximately six weeks in total. This may vary depending on the position and location.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON Control Solutions as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
